ITS customer support

ITS customer support

Service-oriented IT support

The ITS Help Desk provides the Beckman community with support for computing, printing, and networking services. Most ITS services are available to the Beckman community at no charge.

Computer keyboard with a red key that says "Customer Service"

Help Desk

Available services

  • Printing and copying account signup
  • Printing support
  • Desktop computing support
  • Network connections and support

Technical consulting

ITS offers a wide variety of for-hire services including:

  • Server administration
  • System setup and software installation
  • Desktop support
  • Software and hardware troubleshooting
  • Malware recovery
  • Other IT-related tasks

For pricing and other information, contact the Help Desk.

Email ITS help desk

Maintenance schedule

Regularly scheduled maintenance Hours:

  • 5–7:30 a.m. Monday through Friday
  • 5–10 a.m. Saturday
  • 5 a.m. to noon Sunday

Regularly scheduled maintenance is necessary for testing, repairs, equipment changes, and installation of computer and network services. This may mean that the network and/or certain network services may be unavailable while maintenance is being performed. ITS will attempt to notify those impacted in advance of scheduled computer and network services outage. ITS reserves the right to undertake critical maintenance outside the regular maintenance window without advance notice when extenuating circumstances dictate.